Park Plaza Victoria Hotel Amsterdam Front Office Internship
Are you looking for an exciting internship? Do you enjoy creating unforgettable moments for others? Because we enjoy watching, our passionate people grow and inspire! Join us as a member of our front-of-house team as a Front Office Intern, you will be more than just the friendly face of Park Plaza. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. We are now looking for a Front Office Intern: Who has excellent interpersonal skills and able to connect with others Who will manage requests promptly, helpfully, politely and with a caring attitude Who will provide a warm welcome and smooth arrival and departure experience for our guests Who possess a good command of English and has excellent communication skills Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care Who is looking for an internship for at least 5 months as part of your study
Naar wie zijn wij op zoek?
You are proactive: you actively look to solve guests’ issues, provide advice and give recommendations. You also look for ways to improve our Front of House services You engage positively: you are friendly, calm and constructive in every situation, displaying a passion for hospitality and great customer service You are flexible: you listen, and adapt, to the needs of guests and team members. You like to stretch yourself through new challenges and different ways of working You are a creator: you strive to deliver an individualized service that creates a brilliant first impression from the moment our guests enter the hotel and will exceed their expectations throughout their stay You are a team worker: you build good relationships with the Front of House team members and other departments. You are a good communicator and enjoy joining in efforts to achieve common goals You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
Wat biedt het bedrijf?
• An internship with an open, supportive and welcoming environment • Internship allowance of € 550 per month • Discounts at our hotels and restaurants • Provided staff meals • Great Learning & development program • Time for your school Projects/Thesis • Opportunities to grow within the company, even after your internship
Wat ga je leren?
- Treedt op als aanspreekpunt voor klanten/gasten
- B1-K1-W1 Ontvangt de klant/gast
- B1-K1-W2 Informeert en adviseert de klant/gast
- B1-K1-W3 Verkoopt en/of verhuurt producten en/of diensten
- B1-K1-W4 Signaleert en behandelt klachten
- B1-K1-W5 Onderhoudt in- en/of externe contacten
- B1-K1-W6 Werft klanten/gasten en opdrachten
- Voert administratieve en financiële processen uit
- B1-K2-W1 Stelt informatiemateriaal samen
- B1-K2-W2 Houdt financiële administratie bij en handelt transacties af
- B1-K2-W3 Houdt de administratie bij
- B1-K2-W4 Doet voorstellen voor aftersales of aanpassing van de dienstverlening
- Realiseert commercieel aanbod
- P4-K1-W1 Promoot producten en diensten
- P4-K1-W2 Stelt een passend aanbod op met gerelateerde services en producten
- P4-K1-W3 Maakt een prijsberekening bij het aanbod
- Geeft leiding
- P4-K2-W1 Plant en verdeelt de werkzaamheden
- P4-K2-W2 Instrueert en begeleidt nieuwe collega's, stagiairs en/of vrijwilligers
- P4-K2-W3 Voert formele gesprekken
- Voert beheerstaken uit
- P4-K3-W1 Maakt een operationeel plan
- P4-K3-W2 Maakt een begrotingsvoorstel
- P4-K3-W3 Bewaakt financiën
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