Epson Europe BV IT Support Intern
- Provide first line end-user support for IT and Facilities based systems. - Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues and reinforce SLAs to support end-user expectations. - Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. - Support the management of IT hardware (Desktop/Thin Client/Laptop etc.) in accordance with relevant policies. - Take part in maintaining an inventory of all IT equipment. - Liaise with third-party support and PC equipment vendors. - Act as an escalation point for intermediate help requests. - Prioritise and schedule problems. Escalate problem when required to the appropriately experienced IT Support Technician. - Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem
Naar wie zijn wij op zoek?
- Technical mindset and interested in a career in IT - Currently studying a vocational IT related course in the Netherlands - Able to be based on site at our Amsterdam office. - Good communication skills (English) - Proactive and willingness to learn
Wat biedt het bedrijf?
Our heritage We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Our commitment to the environment We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. Our people We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence. Our brand Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.
Wat ga je leren?
- Ondersteunt gebruikers
- B1-K1-W1 Handelt meldingen af
- B1-K1-W2 Instrueert gebruikers
- B1-K1-W3 Installeert, configureert en beheert gebruikersdevices
- Beheert de infrastructuur
- B1-K2-W1 Installeert en configureert netwerk- en infrastructuuronderdelen
- B1-K2-W2 Beheert en monitort netwerk- en infrastructuuronderdelen
- Beheert applicaties
- B1-K3-W1 Adviseert over, installeert en configureert applicaties
- B1-K3-W2 Onderhoudt applicaties
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