NH City Centre NH CITY CENTRE AMSTERDAM
As a Front Office Trainee you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere so all guests are welcomed with a smile.
Naar wie zijn wij op zoek?
Who are you? Are you an approachable person? Do you get energy from working with (international) guests? Are you accurate, flexible and do you have a perfect command of the Dutch and English language? Do you always strive for perfect service? Do go through life with lots of humor?
Wat biedt het bedrijf?
What do we offer? We understand that people make the difference, and this is reflected in the outstanding benefits we offer our employees whilst pursuing an exciting career in the dynamic hospitality industry! NH Hotel Group: a world of possibilities! In addition to the gross placement fee of € 650.- NH Hotel Group offers the following benefits to trainees. Special employee rates: staying in NH hotels worldwide! NH University: excellent training and (international) development opportunities Invite family and friends to stay at NH Hotels Great career opportunities!
Wat ga je leren?
- Treedt op als aanspreekpunt voor klanten/gasten
- B1-K1-W1 Ontvangt de klant/gast
- B1-K1-W2 Informeert en adviseert de klant/gast
- B1-K1-W3 Verkoopt en/of verhuurt producten en/of diensten
- B1-K1-W4 Signaleert en behandelt klachten
- B1-K1-W5 Onderhoudt in- en/of externe contacten
- B1-K1-W6 Werft klanten/gasten en opdrachten
- Voert administratieve en financiële processen uit
- B1-K2-W1 Stelt informatiemateriaal samen
- B1-K2-W2 Houdt financiële administratie bij en handelt transacties af
- B1-K2-W3 Houdt de administratie bij
- B1-K2-W4 Doet voorstellen voor aftersales of aanpassing van de dienstverlening
- Realiseert commercieel aanbod
- P2-K1-W1 Promoot producten en diensten
- P2-K1-W2 Stelt een passend aanbod op met gerelateerde services en producten
- P2-K1-W3 Maakt een prijsberekening bij het aanbod
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