Staybridge Suites The Hague - Parliament Intern Front Desk Receptionist / Guest Service Representative @Staybridge Suites The Hague
Your day-to-day • Be the warm smiley open welcome that kicks off a memorable guest experience. • Acknowledge Rewards Club members and returning guests, in person or by phone. • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. • Handle cash and credit transactions. • Stay one step ahead of guests’ need – record and act on their preferences and handle their messages, requests, questions and concerns with devotion. • Be a trusted contact for all guests. Help them with anything from bill enquiries to local knowledge and loop in management when necessary. • Stay safe all the time. Following our safety procedures and report all incidents. • Take pride in your appearance and place as a brand ambassador. • Always know what events and activities are on the day’s schedule. • Jump into other ad-hoc duties when your colleagues needs it.
Naar wie zijn wij op zoek?
What we need from you • Available for an internship of at least 5 months • Must speak and write fluent Dutch and/or English. Other languages are a plus. • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers. • Make it happen mentality, all is possible. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. • Cheerful, pro-active and a positive open welcoming attitude • Know your way around in The Hague, offer local insights, what should they not miss while here? • Flexibility – weekend and holiday shifts are all part of the job. Make sure you can reach the hotel by foot or bike/car, as public transport does not always get you here in time on weekends/Holidays.
Wat biedt het bedrijf?
Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Staybridge Suites brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world. Good to know, Staybridge Suites The Hague - Parliament is owned by Borealis Hotel Group and managed by Interstate Hotels & Resorts. In return for your hard work, you can look forward to a(n): • Internship Allowance € 750 per month on fulltime base • Lunch or dinner at work • Employee rate including F&B discount at IHG Hotels worldwide • Learning and development opportunities • BHV training • Recognition
Wat ga je leren?
- Treedt op als aanspreekpunt voor klanten/gasten
- B1-K1-W1 Ontvangt de klant/gast
- B1-K1-W2 Informeert en adviseert de klant/gast
- B1-K1-W3 Verkoopt en/of verhuurt producten en/of diensten
- B1-K1-W4 Signaleert en behandelt klachten
- B1-K1-W5 Onderhoudt in- en/of externe contacten
- B1-K1-W6 Werft klanten/gasten en opdrachten
- Voert administratieve en financiële processen uit
- B1-K2-W1 Stelt informatiemateriaal samen
- B1-K2-W2 Houdt financiële administratie bij en handelt transacties af
- B1-K2-W3 Houdt de administratie bij
- B1-K2-W4 Doet voorstellen voor aftersales of aanpassing van de dienstverlening
- Realiseert commercieel aanbod
- P4-K1-W1 Promoot producten en diensten
- P4-K1-W2 Stelt een passend aanbod op met gerelateerde services en producten
- P4-K1-W3 Maakt een prijsberekening bij het aanbod
- Geeft leiding
- P4-K2-W1 Plant en verdeelt de werkzaamheden
- P4-K2-W2 Instrueert en begeleidt nieuwe collega's, stagiairs en/of vrijwilligers
- P4-K2-W3 Voert formele gesprekken
- Voert beheerstaken uit
- P4-K3-W1 Maakt een operationeel plan
- P4-K3-W2 Maakt een begrotingsvoorstel
- P4-K3-W3 Bewaakt financiën
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