The Hoxton/Lotti's We are looking for a so-positive-it's-infectious Front Office Intern
Front Office Intern: What you'll do... • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises • Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to • You’re our gatekeeper for the hotel. You know who’s who and what’s what. • And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
Naar wie zijn wij op zoek?
What we're looking for... • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know • You’re looking for a place where you can be you; no clones in suits here • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience • You’re not precious. We leave our egos at the door and help get shit done • You’re up for doing things differently and trying (almost) everything once • If we got stuck in a lift together, we’d have a good time and share a few laughs • You want to be part of a team that works hard, supports each other and has fun along the way
Wat biedt het bedrijf?
What’s in it for you… • Free lunch during your shift • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) • Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands • Training to get you settled into your role, learning academies to broaden your skill set and development that helps you think, make and thrive at work • Time off to volunteer with one of our partner charities • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Wat ga je leren?
- Onderneemt
- B1-K1-W1 Ontwikkelt een ondernemingsplan
- B1-K1-W2 Treft voorbereidingen voor het starten van een onderneming
- B1-K1-W3 Implementeert het ondernemingsplan
- B1-K1-W4 Maakt marktanalyse
- B1-K1-W5 Voert commerciële activiteiten uit
- B1-K1-W6 Stelt financieel beleid vast en bepaalt de verkoopprijs
- B1-K1-W7 Bepaalt inkoop- en voorraadbeleid
- Geeft leiding en voert beheerstaken uit
- B1-K2-W1 Maakt een operationeel plan
- B1-K2-W2 Plant en verdeelt de werkzaamheden
- B1-K2-W3 Begroot financiën
- B1-K2-W4 Bewaakt financiën
- B1-K2-W5 Stuurt medewerkers aan
- B1-K2-W6 Voert intern formele gesprekken
- Werkt mee in drank- en spijsverstrekkende bedrijven
- P2-K1-W1 Verricht voorbereidende werkzaamheden in het horecabedrijf
- P2-K1-W2 Werkt mee in de bediening
- P2-K1-W3 Werkt mee in de keuken
- P2-K1-W4 Voert afrondende werkzaamheden uit in het horecabedrijf
- P2-K1-W5 Creëert en bewaakt sfeer
- Werkt mee in logiesverstrekkende bedrijven
- P2-K2-W1 Neemt reserveringen aan voor kamers en/of zalen en arrangementen
- P2-K2-W2 Checkt de gast in
- P2-K2-W3 Verleent service aan gasten tijdens hun verblijf
- P2-K2-W4 Bewaakt de veiligheid
- P2-K2-W5 Checkt de gast uit
- P2-K2-W6 Maakt night audit rapportages van de omzet
- P2-K2-W7 Ontwikkelt arrangementen en speciale activiteiten
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