The Hoxton/Lotti's We are looking for a so-positive-it's-infectious Front Office Intern to join us.
Reporting to our Front Office Manager you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. What you'll do... • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises • Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to • You’re our gatekeeper for the hotel. You know who’s who and what’s what. • And yes, there’s a little admin... Some expenses, some lists and a stationary order or two.
Naar wie zijn wij op zoek?
What we're looking for... • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know • You’re looking for a place where you can be you; no clones in suits here • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience • You’re not precious. We leave our egos at the door and help get shit done • You’re up for doing things differently and trying (almost) everything once • If we got stuck in a lift together, we’d have a good time and share a few laughs • You want to be part of a team that works hard, supports each other and has fun along the way
Wat biedt het bedrijf?
What’s in it for you… • Free meals during your shift • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) • Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands • Training to get you settled into your role, learning academies to broaden your skill set and development that helps you think, make and thrive at work • Time off to volunteer with one of our partner charities • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Wat ga je leren?
- Treedt op als aanspreekpunt voor klant/gast/reiziger/bezoeker
- B1-K1-W1 Ontvangt de klant/gast/reiziger/bezoeker
- B1-K1-W2 Informeert en adviseert de klant/gast/reiziger/bezoeker
- B1-K1-W3 Verkoopt en/of verhuurt producten en/of diensten
- B1-K1-W4 Signaleert en behandelt klachten
- B1-K1-W5 Onderhoudt in- en/of externe contacten
- Voert administratieve processen uit
- B1-K2-W1 Houdt de voorraad bij
- B1-K2-W2 Verzamelt en verwerkt informatie
- B1-K2-W3 Houdt de administratie bij
- Organiseert en voert activiteiten uit
- B1-K3-W1 Maakt een planning voor de organisatie van activiteiten
- B1-K3-W2 Bereidt de uitvoering van activiteiten voor
- B1-K3-W3 Begeleidt activiteiten
- B1-K3-W4 Rondt de activiteit af
- Werkt in de gastvrijheidsbranche
- B1-K4-W1 Voert voorbereidende werkzaamheden uit
- B1-K4-W2 Neemt reserveringen aan en adviseert de gasten
- B1-K4-W3 Adviseert gasten en registreert de bestelling
- B1-K4-W4 Maakt dranken serveergereed
- B1-K4-W5 Serveert de bestelling en ruimt af
- B1-K4-W6 Creëert en onderhoudt de sfeer
- B1-K4-W7 Bewaakt het sociaal-hygiënisch beleid
- B1-K4-W8 Voert afrondende werkzaamheden uit
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